Your insurance company will reimburse you for the treatment
We are a contracted partner of the largest pet insurance company, PetExpert, which in most cases reimburses the cost of the examination within 10 minutes of the claim being submitted by our veterinarian right after the examination (the owner thus pays only a 10% deductible on site).*
If you do not have PetExpert insurance yet, you can sign up HERE, and if you enter the partner code "18001495" in the final step, you will receive 2 months of insurance completely free upon activation.**
Insurance companies Generali, Direct, and Colonnade do not have a partner network and cover veterinary expenses retrospectively for treatments by any veterinarian. The client therefore pays the veterinarian for the treatment and subsequently claims the paid amount from their insurance company.*
* BEWARE: Insurance companies generally do not cover travel costs and emergency surcharges (see specific policy terms). ** Waiting periods for coverage are 3 days for accidents, 30 days for illnesses, and 6 months for specific orthopedic diagnoses.
✅ Deposit of 2000 CZK , which is paid by card after completing the order.
✅ Transport pricecalculated from Pod Nuselskými schody, Prague 2 🔄
✅ Total cost of the examination according to the transparent price list
✅ After the examination, you only pay the difference (by card, QR or cash).
✅ You can claim the cost of the examination from your insurance.
✅ Emergency cases - fully equipped ambulance
✅ Dispatch booked on the day of booking
✅ Euthanasia - sudden deterioration of the patient's condition (prevention of further suffering)
A veterinary ambulance provides rapid veterinary assistance for emergency (as well as non-emergency) conditions requiring on-site veterinary intervention, using fully equipped mobile veterinary units that match traditional brick-and-mortar clinics—including X-ray, USG, microscopy, an oxygen concentrator, vital signs monitor, a mobile dental unit, inhalation anesthesia, etc.
Our compact pet ambulances function as fully equipped mobile practices, while larger vehicles operate as mobile operating rooms. Consequently, 99% of our patients receive full treatment directly in your home.
Naturally, the ambulance lacks large diagnostic machinery such as MRI (magnetic resonance imaging) or CT (computed tomography) scanners.
While the overwhelming majority of issues—treating diarrhea, vomiting, internal medicine, orthopedics, dental and surgical procedures, trauma, accidents, bite wounds, blood collection (and following laboratory testing), wound suturing, sonography, home euthanasia, including private or communal cremation — can be completed on site, rare cases still require pet owners to see an outside specialist or access a hospital suite with a larger surgical team (e.g., gastric torsion, neurological exams, and similar complex conditions).
Veterinary Ambulance Service Radius
Our veterinary ambulance dispatches from Pod Nuselskými schody 3, Prague 2, operating within a response perimeter (travel driving time) of up to 1.5 hours. If you enter 'Pod Nuselskými schody, Prague 2' into your GPS, set your home address as the destination, and the resulting transit estimate is 1.5 hours or less, our veterinary ambulance can reach you and is available to book right here.
Because our vehicles (legally) lack blue emergency sirens and flashing lights, immediate arrival times cannot be guaranteed (as seen in human emergency services); we are always subject to current road traffic conditions. Nevertheless, response times rarely exceed 90 minutes, even during heavy rush hours (and usually stay under 60 minutes within Prague).
Vybavení
Our Equipment 🩻
✅ Not just pet transport; we handle 98% of cases directly on the spot.
✅ We are equipped with comprehensive veterinary equipment that many traditional brick-and-mortar clinics could only envy.
Our veterinary ambulances do not function only as transport vehicles. They are professionally built units in which, in addition to basic veterinary equipment and medicines, animals can be safely stabilized, connected to an oxygen generator, treated, transported, and, in the case of our large ambulances, also operated on. You will also find this equipment at our veterinary clinic in Prague 2.
Our small mobile ambulance serves as a compact veterinary clinic on wheels. Our two larger ambulances function as genuine mobile operating rooms complete with an internal examination table. As a result, more than 99% of all treatments are performed right on site at the client's home.
In addition to standard veterinary equipment and medicines, we have top-of-the-line machines available during our visits to conduct field practice at the highest possible level, which would be the envy of most brick-and-mortar clinics in the Czech Republic.
Precision portable X-ray device with direct digitization
This is a combination of a powerful battery-powered X-ray machine Poskom meX+40BT with a power of 2.4 kW and the second, no less important, part of the set, a wireless battery-powered flat panel for direct digitization by VieWorks. The images do not have to be developed in a complicated way, as is still the case in many human hospitals, but are available immediately.
Wireless ultrasound scanner Clarius HD3 Vet
The C7 HD3 Vet ultrasound scanner from the Canadian manufacturer Clarius is the best currently available on the mobile veterinary ultrasound market. This compact device is completely wireless and transmits a real-time image to a tablet in the quality of large high-end stationary ultrasound machines.
Biochemical and immunological analyzer
The Skyla Solutions analyzer is among the absolute leaders in its field. It is a compact device combining biochemistry, electrolytes and immunochemistry for maximum efficiency of our field veterinary practice. We get the results of your pet's blood tests in the quality of a large laboratory within 15 minutes. Biochemical and immunological diagnostics have never been faster.
Hematology analyzer with AI functions
The Skyla VM100 is a completely new high-tech device in the field of hematology diagnostics. This analyzer combines advanced microscopy and artificial intelligence for rapid analysis based on morphology without the need for sample stabilization. The device can analyze blood, urine, feces and body fluids in as little as 8 minutes.
Vital Signs Monitor
Thanks to its compact size, the Mindray VETA 5 vital signs monitor is well-suited for field veterinary medicine. The monitor tracks ECG, Resp, Temp, SpO2, and NIBP in real time, enabling the veterinarian to detect any deviation from normal in an anesthetized patient well in advance during surgery and intervene before complications become visibly apparent.
Inhalation Anesthesia
In veterinary medicine, inhalation anesthesia is generally regarded as a gentler and more easily controllable form of anesthesia in terms of depth, allowing animals to wake up faster and remain calmer afterward. The Mindray VETA 3X is among the most compact anesthesia machines available on the market. If needed, it can therefore also serve our veterinarians directly in our veterinary ambulance.
Portable dental unit
Here, we’d like to make a bold claim: we are (in all likelihood) the only team in the Czech Republic that can come directly to your home and provide your pet with comprehensive, professional dental care inside our large ambulance—which functions as a fully equipped minor operating room. This includes ultrasonic teeth cleaning, drilling, polishing, and extractions. It truly can’t get any more convenient.
Oxygen generator + oxygen box
In case of acute respiratory problems, we will connect your pet to a Philips EverFlo oxygen generator with a flow rate of up to 5 l (min. 93%) of oxygen per minute, which is sufficient even for an adult. For smaller animals, we also have an oxygen box without the need to wear a breathing mask. For larger animals, we have breathing masks in 6 different sizes.
Binocular video microscope
A laboratory microscope is still an indispensable tool in veterinary diagnostics. We also carry a binocular video microscope fromEuromex Hollandin our ambulances. It is not always necessary to perform (and pay for) expensive laboratory tests right away, and a veterinarian can often make do with a quality microscope.
If you need a non-urgent visit for the next day/days, use the services of:
A veterinary ambulance works in a similar way to an examination at your home, with the difference that the veterinarian will arrive at your home on the day of the booking (within 60 minutes within Prague) with a fully equipped veterinary ambulance, which functions as a mobile veterinary surgery, in which it is possible to perform the vast majority of veterinary procedures (various internal medicine, orthopedics, planned dental or surgical procedures, treatment after injuries, accidents or bites from other animals, caesarean sections, blood collection and examination, sonography, administration of infusions or medications, euthanasia including sanitation, etc.).
The price of transportation of a veterinary ambulance up to 2.5 t is 49 CZK/km, a veterinary ambulance up to 3.5 is 55 CZK/km, both from Prague 2, Pod Nuselskymi schody Street (both ways). In the case of a large ambulance (5.5 t) with a driver, it is 66 CZK/km (necessary in the case of examination, procedure or surgery inside the ambulance). In the event of booking a veterinary ambulance call-out after 6 pm, on weekends or public holidays, an emergency surcharge is charged according to the price list. The emergency surcharge according to the current price list is also charged for veterinary ambulance call-outs in emergency mode with a guaranteed arrival time of up to 90 minutes (usually within Prague within 60 minutes) after the confirmation of the date and payment of the deposit. The final price of the call-out depends on the set indicative prices of mobile veterinary services (+- 10%). When booking a veterinary call-out, the client is required to accept this price list .The radius of action and capacity of the veterinary ambulance are inherently limited and are therefore primarily intended for examinations and procedures that cannot be postponed for a longer period. The veterinary ambulance currently operates within the capital of Prague and the Central Bohemian Region within a driving distance of (approx.) 1.5 hours from Prague 2, Pod Nuselskymi schody Street. If you put "Pod Nuselskymi schody, Prague 2" as the starting point in your navigation system and your home address as the destination and the driving time is a maximum of 1.5 hours, the veterinary ambulance can arrive at your location and you can then make a booking using this link below. When ordering a veterinary ambulance, it is necessary to pay a deposit of CZK 2,000 in advance via the payment gateway card, Apple Pay, Google Pay) and once the departure date has been confirmed by us, it is no longer possible to cancel the departure free of charge. If the departure is cancelled after the date has been confirmed by us, the cancellation fee corresponds to the deposit paid so far. If the cancellation occurs while the veterinary ambulance up to 3.5 tons is already on its way to you, it is necessary to pay an additional transport fee of CZK 49/km (2,5 t) or CZk 55/km (3,5 t) in addition to the deposit, or CZK 66/km in the case of a large ambulance (5.5 tons) with a driver, both ways from Prague 2, Pod Nuselskymi schody Street. In the event that the veterinary ambulance is overloaded and its arrival cannot be ensured within an adequate time frame due to capacity reasons, the deposit you made will be refunded.
Our veterinarians are empathetic professionals in their field, and we also try to reward them sufficiently financially. Despite this, the price of the examination and medication is within the price range of regular treatment in the clinic that you are used to. The second component of the resulting price of the examination is the transportation, which is CZK 49/km both ways in case of an ambulance up to 2.5 t, CZK 55/km in case of an ambulance up to 3.5 t, and CZK 66/km both ways in case of a large ambulance (5.5 t) for examinations, procedures and operations inside the ambulance from Pod Nuselskymi schody street in Prague 2. The expected price of the trip depends on the set indicative prices of mobile veterinary services (+- 10%). When ordering a veterinary ambulance dispatch, the client is required to accept this price list (see here).Therefore, after submitting the order form, you will be automatically redirected to the payment gateway for the purpose of paying the deposit for home visit in the amount of 1000 CZK (by card, Apple Pay or Google Pay) or 2000 CZK for the veterinary ambulance dispatch. From experience, we know that this is usually the lower limit of the total price of a home examination. If the total price of the examination is higher (consumables, medication, higher time requirements, longer distance, etc.), the resulting price will be reduced by this amount. The paid deposit also serves as a deposit in case of cancellation of the scheduled examination less than 48 hours in advance (see more below).
Yes. We are a contracted partner of the largest pet insurance company, PetExpert, which in most cases reimburses the cost of the examination within 10 minutes of the claim being submitted by our veterinarian right after the examination (the owner thus pays only a 10% deductible on site).*f you do not have PetExpert insurance yet, you can sign up HERE, and if you enter the partner code "18001495" in the final step, you will receive 2 months of insurance completely free upon activation.**Insurance companies Generali, Direct, and Colonnade do not have a partner network and cover veterinary expenses retrospectively for treatments by any veterinarian. The client therefore pays the veterinarian for the treatment and subsequently claims the paid amount from their insurance company.* * BEWARE: Insurance companies generally do not cover travel costs and emergency surcharges (see specific policy terms).
** Waiting periods for coverage are 3 days for accidents, 30 days for illnesses, and 6 months for specific orthopedic diagnoses.
The veterinary ambulance service, veterinary visits to patients' homes and remote examinations via telephone (telemedicine) operate on weekdays, weekends and public holidays from 8:00 a.m. to 8:00 p.m.An ambulance call-out can be also booked in advance outside of the above-mentioned working hours.
Unfortunately, it is not possible to provide an exact price quote in advance (except for a clearly defined scope of services - e.g. vaccination or euthanasia), because veterinary treatment and follow-up procedures are tailored to the individual condition of the patient. Your pet is a living creature with its own individual needs and concerns. The total estimated price of a veterinary visit depends on the valid price list of veterinary services (+- 10%) and confirmation is required from the client when placing a booking (see here). Therefore, we will always ask you to pay a deposit of CZK 1,000 in advance for the veterinarian's visit, and you will then find out the final price of the examination after it has been performed.
Of course, we understand that sometimes something unforeseen can happen and you cannot keep the agreed date. If it is ever necessary, you can reschedule your home examination for another day free of charge up to 48 hours before it starts. You can do this easily via email or by phone (you can find everything in the Contacts section). In such a case, please change your date as soon as possible so that we can offer it to another furry friend. 🐱 🐶If you cancel or reschedule your exam less than 48 hours before it starts, we reserve the right to charge a fee (see below) as we are usually unable to replace a canceled exam at such short notice.Cancellation conditions when canceling or rescheduling an examination at your home or via telemedicine:Less than 48 hours before the date - 50% of the deposit paidLess than 24 hours or no-show - 100% of the deposit paidFor veterinary ambulance services for emergency cases and examinations on the day of booking, the cancellation fee is the amount of the deposit paid. This fee is charged when canceling the trip after we have confirmed the date (by SMS or by sending an invitation to Outlook/Google calendar by e-mail).
Remote examination in the form of so-called telemedicine (call/video call, analysis of symptoms from sent photos or videos, recommendation of further procedures) is an increasingly popular form of initial examination, which is sufficient in up to 60% of all cases and thus saves you time and money. It is suitable for common non-emergency cases such as rashes, allergies, colds, diarrhea, loss of appetite, apathy, movement or dermatological problems, etc., where after establishing a diagnosis, the veterinarian will recommend further procedures and possible medication.On the other hand, this form of examination is unsuitable in cases of an emergency nature (bleeding, choking, poisoning, unconsciousness, gastric dilatation and volvulus,, etc.), when time is of the essence and the physical presence of a veterinarian with the necessary equipment and medication is absolutely necessary for timely intervention and saving your animal friend.
For an examination at your home or a veterinary ambulance call-out, it is necessary to make a non-cash deposit of CZK 1,000 or CZK 2,000 via a payment gateway (card payment, Apple Pay or Google Pay).For a remote veterinary examination via telemedicine, you will also pay the amount of CZK 500 cashlessly via a payment gateway before the examination takes place.The estimated cost of the visit depends on the set indicative prices of mobile veterinary services (+- 10%). When ordering a veterinary visit, the client is required to accept this price list (see here). You will find out the final price of the examination after it is completed (depending on the complexity of the examination, distance traveled, consumables and medication used) and you will pay the resulting price, reduced by the deposit, by credit card, QR payment or in cash.
Our veterinary ambulances do not function only as transport vehicles. They are professionally built units in which, in addition to basic veterinary equipment and medicines, animals can be safely stabilized, connected to an oxygen generator, transported and, in the case of our large ambulance (5.5 t), also operated on. You can learn more about our equipment here.
Veterinarians from Sonda.cz treat all common pets. Primarily dogs and cats, but some of them also treat rabbits, guinea pigs, hamsters, ferrets, etc. Only a handful of them treat birds, reptiles, amphibians, farm animals and other large mammals. If you need to treat a pet other than a dog or cat, please indicate its exact species when filling out the form so that we can provide the right animal doctor for it. 🐰🦜🐹
The Sonda.cz is growing every week and adding new places that have not yet been covered. When filling out the form for a veterinary examination at your home or a veterinary ambulance call-out, you will see the regions in which we currently operate (this does not apply to remote examinations in the form of telemedicine). If you do not see the region in which you live in the selection, it means that we do not operate there yet. However, we are constantly trying to recruit new veterinarians so that we can cover the entire Czech Republic as soon as possible. So what we do not cover today may be covered in a month. 🙂
Yes, you certainly can. If you wish to examine more than one of your pets at the same time, please let us know in the examination booking form.
Whether you want an examination at home, veterinary ambulance dispatch or remotely via telemedicine, the procedure is always the same. Simply click the booking form, enter your contact details and your pet's details, select your preferred examination date and pay for the examination via the payment gateway (by card, Apple Pay or Google Pay). You will then receive a confirmation of the appointment with all the information.
On the day of the home examination, please be home at least 30 minutes before the scheduled examination. Our veterinarians do their best to adhere to the specified time frame for the examination, but from time to time they may be a little late due to traffic conditions or a complicated previous examination. Some simpler examinations will take, for example, 20 minutes, while more complex ones can take up to 2 hours. So please allow enough time after the scheduled examination.If your pet likes to hide, place it in a room where this is not possible (e.g. bathroom), or in a transport bag or cage. If you know that your pet can be aggressive, prepare a muzzle and collar with a leash for a dog, and a large towel or blanket for a cat. If you have any records/reports about its previous illnesses, examinations or blood tests, etc., prepare these as well.
Once the veterinarian arrives at your home, the medical history begins and you can tell him everything you need to know about your pet's medical or psychological condition.As a rule, regardless of the primary reason for the trip, a basic clinical examination of the patient (eyes, ears, oral cavity, abdominal cavity, nodes, spine, limbs, etc.) will be performed, which will provide the veterinarian with a rough initial picture of your pet's health.During the examination, you may be asked to assist the veterinarian with treatment if necessary, e.g. to hold or pet the animal, etc.During a telephone consultation, the veterinarian will determine the likely diagnosis and recommend further action, including possible medication or the need for a physical examination of the patient, or a visit to a specialist.If you have any questions during the examination, do not hesitate to ask the veterinarian anything.
Based on the type of examination requested, we always select a veterinarian who can best help your pet and can arrive at the time you request. Rest assured that all veterinarians from Sonda.cz meet our high quality standards, have many years of experience and do their job with love and empathy. 💚
Our clinic is located at Pod Nuselskymi schody 1721/3, 120 00, Prague 2 - Vinohrady and is open every day from 9 am to 8 pm, including weekends and public holidays.
Theoretically, you don't have to, but you should expect that all patients in the waiting room who have booked an examination in advance (and paid a deposit for it) will be treated first. The only exception is the priority admission of an emergency patient, who is charged an emergency surcharge according to the price list.
There are several ways to prepare for a remote examination in the form of telemedicine. If you have a smartphone, everything can be done on it. If it is relevant to the planned type of examination, it is ideal to take high-quality photos or even better a video in advance, from which the symptoms or changes in your pet's behavior will be clearly visible and then add them as an attachment when filling out the order form or send them to us, for example, by email as a reply to the confirmation email you receive from us. You will then contact the veterinarian either by phone or by video call (WhatsApp/Skype/Google Meet/Zoom, etc.). In this case, it is necessary to have an account set up in advance with at least one of these services. The veterinarian will then discuss everything with you and recommend the next step. It is important to have a good signal in the case of a phone call and a fast and stable internet connection in the case of a video call. 📱📞The same can be done via your computer, when you connect to the online meeting (WhatsApp/Skype/Google Meet/Zoom, etc.) via the link in the email we will send you in advance - you must have an account set up with at least one of these services in advance). It is important that you have a sufficiently fast and stable internet connection (for example, not far from a wifi router at the time). If the video call "hangs", the veterinarian will have no choice but to try to contact you by phone. Therefore, it is better to have photos or videos of your pet prepared in advance, if desired, and send them to us well in advance before the planned online meeting, e.g. by email or WhatsApp. 🖥️ 💻
Yes, it is very helpful if you let us know in advance what medications your pet needs or what medications the vet should bring with them. If you did not do this during the booking process (when filling in your pet's information), you can do so afterwards via email.
Please allow plenty of time for your pet's home exam. The length of the visit will depend on the treatment and behavior of the pet. For shorter treatments, the appointment can be completed in as little as 20 minutes. More complex treatments can take up to 2 hours.Our veterinarians do their best to arrive at your home and your four-legged friend on time. Of course, there may be delays due to transportation or time-consuming treatment of another pet before your appointment, so please allow at least 60-90 minutes for your scheduled examination.
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